• Shipping Schedules

    To have your order arrive on time, here are our shipping schedules:

    Monday - Thursday 9:00-15:00
    Friday 9:00-12:00
    Saturday closed

  • Where can I receive my order?

    It can be sent to an address selected by you (home, work, etc. - never a PO Box).

  • Can the delivery country be different from the purchase country?

    No. The delivery country must always be the same country in which the purchase was made.

  • How long will my order take to arrive?

    Delivery time within Germany is ca. 1-2 business days. Deliveries do not take place on (Saturdays) Sundays and holidays.

    Country Price Scheduled Transit Time / Days
    Zone 3: Denmark, Netherlands, Belgium, Austria, Czech. Rep. Luxembourg, Liechtenstein

    4,95€ 

    Free Shipping On Orders over € 80+

    1-3
    Zone 31: Poland, Slovenia, Slovakia

    8,90€

    Free Shipping On Orders over € 80+

    2-3
    Zone 4: France, Sweden, Great Britain

    8,90€

    Free Shipping On Orders over € 80+

    2-5
    Zone 41: Bulgaria, Hungary, Romania, Finland, Estonia, Latvia, Lithuania, Greece

    8,90€

    Free Shipping On Orders over € 80+

    2-5
    Zone 5: Italy,San Marino, Portugal, Spain  

    8,90€

    Free Shipping On Orders over € 80+

    2-5
    Zone 6: Switzerland incl. Customs*, Norway incl. Customs* , Andorra, Ireland

    8,90€

    Free Shipping On Orders over € 80+

    2-5
    Balearic Islands

    8,90€

    Free Shipping On Orders over € 80+

    3-5
    Cyprus, Malta (by weight: 50.- to 240.-)

    8,90€

    Free Shipping On Orders over € 80+

    3-4
    UPS International

    19,90€

    Free Shipping On Orders over € 180+

     

    6-15

    Attention: Island surcharges for many countries!

     

  • How much do I pay for delivery service?

    Germany: Standard delivery 4.95 EUR. (FREE for orders over 50 EUR)

    Other Countries: see above.

  • Can I track my order?

    Yes, in the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

  • What is the home delivery process?

    If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.