• How long do I have to make an exchange or return?

    All returns or exchanges must be made within 1 month of the e-mail confirming shipment.  

  • Can I keep the original item after having requested an exchange?

    No. If 14 days have passed since requesting the exchange and we have not received the original items, you will be charged the amount using the original payment method.

  • Once I have exchanged an item, can I return the new item?

    Yes. You can return it within 1 month of the e-mail confirming shipment of the new order.

  • Can I exchange or return any item?

    Yes, as long as it is in perfect condition and has all its labels on it. Keep the following exceptions in mind:

    •  Swimwear: must include the hygiene sticker.
    •  Underwear: underwear items may not be exchanged or returned, except for baby sizes 0 to 36 months.
    •  Accessories: must be returned in their full original packaging.
    •  Fragrances: must be returned in the original sealed packaging.
  • When will I receive the refund for my return?

    You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.

  • What should I do if the refund amount is incorrect?

    Contact our customer service, and we will solve the problem as quickly as possible.

iounica.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.